Customer Grievance Redressal
Complaints and Customer Care
For complaints or grievances, contact GEO VPL Customer Care through any of these channels:
Website
Submit a complaint using our
website
Email
info@geovpl.com
Phone
0484
04210400
Grievance Cell and Principal Nodal Officer
Customer Grievance Redressal Cell
The Grievance
Redressal Cell,
GEO VPL FINANCE LTD,
Near St. Sebastian
Church,
Thoppumpady, Kochi, Kerala.
Mr. George Shan, Principal Nodal Officer
(PNO)
GEO VPL FINANCE LTD,
Near St. Sebastian
Church,
Thoppumpady, Kochi, Kerala.
Email: gmadmin@geovpl.com
Phone: 8589988502
RBI Ombudsman Scheme, 2026
Effective date: July 1, 2026.
Grounds for filing: A complaint about deficiency in service by GEO VPL Finance Limited may be raised within one year if:
- the Company wholly or partly rejects the complaint;
- the Company's response is unsatisfactory; or
- the Company does not respond within 30 days of receiving the complaint.
Procedure: File online through the RBI Complaint Management System, or submit electronically or physically to the Centralised Receipt and Processing Centre notified by the Reserve Bank.
Award
If the complainant accepts the award, send GEO VPL Finance Limited an acceptance letter within 30 days of receiving the award. The Company must comply with award within 30 days of receiving the acceptance letter.
Appeal
A customer aggrieved by an award or rejection may appeal to the Appellate Authority within 30 days of receiving the award or rejection.
For more details: The Reserve Bank - Integrated Ombudsman Scheme, 2026.