You may approach the branch where you have availed the service. Your complaint will be acknowledged within 2 working days. We aim to resolve your complaint within 7 working days.
If your complaint is not resolved or you are not satisfied with the response, you may escalate to the principal nodal officer:
We shall provide a final response within 30 days from the date of your complaint.
If your complaint is not resolved or you are not satisfied with the response, you may escalate to the RBI under the RBI Integrated Ombudsman Scheme 2021.
You may file a complaint through:
Online: https://cms.rbi.org.in